How do I customize the sender of the email that includes the badge?

Yes — you can customize the sender of the email that delivers badges by connecting your own SMTP server (available at Pro level).

By default, badge notification emails are sent using Open Badge Factory’s standard email configuration. If you want the emails to appear as sent from your own domain, brand, or email address, you can do so by setting up a custom SMTP connection.

Why customize the email sender?

Connecting your own SMTP server allows you to:

• Use your own sender email address (e.g. badges@yourdomain.com)

• Display your organization name as the sender

• Improve email deliverability and reduce the risk of emails going to spam

• Keep all badge-related communication fully aligned with your brand

How it works

When a custom SMTP server is connected:

• All badge notification emails are sent through your SMTP configuration

• The “From” name and email address reflect your settings

• Open Badge Factory no longer uses its default sender for those emails

How to set it up

1. Go to your admin tools settings > pro features in Open Badge Factory 

2. Open the SMTP server section.

3. Enter your SMTP server details:

Save your settings and send a test email to confirm the configuration works.

Need help?

If you’re unsure about your SMTP settings or encounter delivery issues, contact your email provider or reach out to Open Badge Factory support for assistance.